The present General Conditions of Reservation (hereinafter General Conditions) will regulate the commercial relationship that arises between POZA 12 S.A. and the user or client for the hiring made through the forms that POZA 12 S.A. It is available at www.edificiosantiago.com.

The reservation through the websites of POZA 12 S.A. will imply the express acceptance, by the client or user of the pages, of these conditions, as well as the conditions of use established for user navigation. for the pages owned by POZA 12 S.A..

These conditions will be applicable without prejudice to the application of the legal regulations on the subject that are applicable for each case.

The General Conditions of Contract regulate the distance selling relationship between POZA 12 S.A. and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, the current and applicable regulations on the Protection of Data of Character Personnel, Law 7/1996, of January 15 of Retail Trade Regulation, and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce.

POZA 12 S.A. reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any admissible form in law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, POZA 12 S.A. reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

Information prior to booking

POZA 12 S.A. informs that the reservation procedure through its web pages is detailed in the corresponding section for the formalization of the reservation.

Likewise, POZA 12 S.A. informs that the user can have access to the conditions of use available on the same website.

For the reservation with POZA 12 S.A. through its website, the user or client expressly declares to know, understand and accept these conditions of use and the General Conditions. In the same way the user declares to be of legal age and have the legal capacity and to act necessary to access the websites of POZA 12 S.A. and the contracting through them. The user is responsible for dealing confidentially and responsibly with the identity and password obtained in the registry as a client, not being able to assign them to another.

Once the reservation is made, the user will see the confirmation of their reservation on the screen, and can print this as proof of the reservation made.

The confirmation of reservation and the proof of the reservation (impression made by the user) will not be valid as an invoice.

OPERATION OF THE RESERVATION

Offer of reservations and price reference.

In compliance with the regulations in force and, especially of Law 34/2002 on services of the information society and electronic commerce, POZA 12 S.A. offers in the corresponding section for the formalization of the reservation information on all possible reservations, its characteristics and prices. However, POZA 12 S.A. reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing the content of them. In this way, the products and / or services offered at any time by the website of POZA 12 S.A. will be governed by the General Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products and / or services.

Indication of prices.

Each possible reservation offered will have its price indicated and if it has incorporated VAT or any other tax that, if applicable, is applicable. The prices indicated on the screen will be those valid at any time except typographical error. When the price is different for the aforementioned reason, POZA 12 S.A. will communicate this to the client, via e-mail, before proceeding with the collection of the reservation.

Special rates:

ON-LINE REIMBURSABLE PREPAID:

Terms:

  • Stays of 3 or more nights will be rewarded with 5% on the general rate.
  • Cancellations made with less than 48 hours will have a penalty of one night d stay that will be charged on the card used as a guarantee.
  • The non-presence in the use of the reservation without notice 48 hours in advance will be penalized with the amount of one night that will be charged on the guarantee card.

*You can check special rates for long stays, by calling 94 470 39 20, or by sending an email to reservas@edificiosantiago.com.

Availability.

The availability of offers offered by POZA 12 S.A. through its website may vary depending on customer demand. Although POZA 12 S.A. updates the database periodically, the reservation requested by the client could be complete at that time. In this case, POZA 12 S.A. will send an e-mail to the client informing him of the impossibility of the availability of the offer.

Payment Methods.

POZA 12 S.A. has two payment methods when making the online reservation.

  • Requests in reservations through your website the data of a credit card, holder of reservation, to ensure the effectiveness of it. We remind you that the establishment does a charge of the first night of your stay in your credit card when making this reservation. The card is also used as a guarantee. The establishment reserves the right to check the validity of the credit card before the arrival of the client. The invoice corresponding to the reservation will be settled directly at the establishment, either in cash, with a credit card or in any other way accepted by the establishment.
  • The number of the credit card which makes the payment, must be presented at the establishment to make the payment of the following nights of stay.
  • In the special rates where the prepayment is made online, the data of a credit card is requested, the holder of the reservation to proceed with the payment of the reservation.

VISA or MASTERCARD credit card

All operations that involve the transmission of personal or banking data are made using a secure environment, a server based on the standard SSL (Secure Sockets Layer) security technology. All the information transmitted to us travels encrypted through the network.

Likewise, the information about your credit card is entered directly on the bank’s page, in the POS (Point of sale of the Bank) and they are not entered or registered in any server of POZA 12 S.A..

When paying with a VISA or MASTERCARD card you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, the holder may demand the immediate cancellation of the charge. In such case, the corresponding debit and debit entries in the accounts of the provider and the holder shall be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the refund requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that will remain liable to POZA 12 S.A. to compensate the damages and losses caused as a result of said cancellation.

Cancellation of the reservation.

Only the following reservations are subject to cancellation:

ON-LINE REIMBURSABLE PREPAID:

Terms:

  • Stays of 3 or more nights will be rewarded with 5% on the general rate.
  • Cancellations made with less than 48 hours will have a penalty of one night d stay that will be charged on the card used as a guarantee.
  • The non-presence in the use of the reservation without notice 48 hours in advance will be penalized with the amount of one night that will be charged on the guarantee card.

Withdrawal.

As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, can not be returned or may deteriorate or expire quickly, are exempt from withdrawal.